Refund policy

We guarantee 100% Satisfaction but If you're not happy for any reason, simply write to us at hello@littleseedling.com.au with your feedback/complaint. We promise to make it right or offer a full or partial refund, depending on each case. Please do not return your parcels without contacting us first. 

We have a 30-day return policy, which means you must request your refunds within 30 days of receiving your item.

During Christmas (Orders placed in December), we provide Extended Returns, which means you have until 30th January of the following year to return your parcels. Valid for un-opened parcels or unsatisfactory items received, during peak season only.

Once we receive your Returns request, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please do not use the items if you are requesting a refund.

You can always contact us for any return questions at hello@littleseedling.com.au or via 0430 762 117.

Damages and issues
Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

We cannot exchange your box for change-of-mind after you have received it, but if you are unhappy with the contents please let us know and we will do our best to send you a replacement for items you are not happy with.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.